Abu Dhabi redirects approx. 280,000 staff hours a year to complex cases with AI. Satisfaction with government services rose from 78% to 92% (2022–2025).
https://www.khaleejtimes.com/uae/abu-dhabi-government-ai-tools-free-up-work-hours
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Abu Dhabi is using AI agents on its TAMM government services platform and AI training for staff to shift employee time from routine processing to complex cases.
Challenge: Measure success by how work and services change, not by how many people complete a course.
AI's role: AI agents on TAMM handle many requests from start to finish; employees focus on complex cases and judgment. 30,000 employees have received AI training.
Results: Time redirected from routine processing to complex cases: approx. 280,000 hours a year (redirected, not jobs or costs cut). Satisfaction with government services: 78% (2022) → 92% (2025). Service delivery costs: down more than 30% over three years.
What made it stick: Not disclosed (reports cite the unified TAMM platform and staff training).
People lead; AI walks alongside. AI handles routine work, and people move to cases that need human judgment and expertise.
Takeaway: Measuring training by changes in work and services, not attendance, keeps the focus on outcomes.
Source: https://www.khaleejtimes.com/uae/abu-dhabi-government-ai-tools-free-up-work-hours (Oct 13, 2026, Khaleej Times)
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