Seocho

Seoul's Seocho District runs an AI admin assistant with 97% answer accuracy in a certification test. It can also book 900+ public services. https://biz.heraldcorp.com/article/10893467 #AIで挑戦する #AI

Seocho District in Seoul, South Korea, runs Seocho AI-jent, an AI administrative assistant that guides residents to information and bookings. Challenge: Government information was scattered across many websites. The goal was one place to search and book. AI's role: It learns from 65 websites updated daily, answers in natural language and helps book more than 900 public services. Results: Answer accuracy: 97% (AI quality certification test by Korea's TTA). Inquiries handled: 26,000 in about nine months. Bookable public services: 900+. What made it stick: Daily updates from 65 sites, showing exactly where each answer's source is, an on-premises setup and a design that does not store personal data. People lead; AI walks alongside. Residents reach the information and bookings they need without visiting multiple sites. Takeaway: Bringing scattered public information and bookings into one conversational window can make services easier to use. Source: https://biz.heraldcorp.com/article/10893467 (Oct 5, 2026, The Herald Business)